Frequently Asked Questions

• Mon, Wed, Thu, Fri: 9:00 AM-6:00 PM
  Tue: 10:00 AM-6:00 PM
  Sat: 10:00 AM-5:00 PM
  Sun: Closed

• Please contact the office at (702) 357-4636 to make an appointment with the office, or you can request through our contact form by email. You can also schedule a tour from this link.

• Yes, we do check criminal backgrounds and rental history prior to approving a rental application. We also require proof of income or employment during the approval process.

• We need to run your application to determine acceptance, as factors like prior evictions are considered alongside other information. Please submit your application for review.

• All utilities are billed through a third-party company and water, sewage and trash are payable with your rent. Internet, phone, cable, and your electricity bills are set-up by you and paid separately.

• Yes! We are a pet friendly community! We accept many breeds, although restrictions may apply and we allow up to two pets per home with a limit of 70 pounds or less. Enjoy our Pet Spa & Pet Park.

• While we try to accommodate large breeds, the following are restricted at any Picerne community.


• Restricted breeds include:
  Akita, Alaskan Malamute, Bull Mastiff, Chow, Dalmatian, Doberman Pinscher, German Shepherd, Great Dane, Husky, Pit Bull Terriers including all Pit Bull breeds, American Bull Terrier, American or Irish Staffordshire Terriers, Bull Terriers, Pit Bulls, American Bull Dogs, Presa Canario, and Wolf Dogs Hybrids, Rottweiler, and Saint Bernard.

• For one pet, there is a one time, non-refundable $300 pet fee and $30 monthly pet rent.
• For two pets, there is a one time, non-refundable $500 pet fee and a $50 monthly pet rent.
• No pet deposits required.

• Each apartment will receive one parking pass for a covered parking space. All other vehicles may park in any uncovered space around the community. Parking is first-come, first-serve basis and is not assigned.

• Paying rent is easy! Simply login to our Resident Portal and make a payment online or through WIPS. Or learn more about rent flexibility and how you can split your rent payments at GetFlex.com

• Yes, renter’s insurance is required at our community. We work directly with ePremium to make it easy for you or you can choose your own provider and submit proof with the following coverages.
  
  
  • Liability Coverage $100,000.00 or more
  
  
  • The policy covers property damage a resident may accidentally cause to the apartment as a result of fire, smoke, explosion and water
  
  
  • Level 25 at Durango by Picerne is named “interested party”

• Our community offers free monthly pest control for your convenience. Please contact the office at (702) 357-4636 or submit a work order request via the Resident Portal to be added to our spray list.


• Pest control day: Thursday

• Our Resident Portal allows you to do so online at your convenience or you can contact the office (702) 357-4636 and one of our leasing specialists can assist you.

• Should an after-hours emergency arise, please contact our after-hours maintenance line at (702) 333-4446.

• Should an after-hours emergency arise, please call 702-357-4636 and follow the prompts to be connected to our Courtesy Patrol team.

• Yes! Friends and family make the best neighbors! Refer a new resident to any Picerne community and we’ll pay you $200 after they move-in! Contact the office for details.

Spring Valley

Level 25 at Durango by Picerne is located in the Spring Valley neighborhood of Las Vegas. Spring Valley is known for its suburban feel with a mix of residential areas, shopping centers, and dining options. It provides a convenient location for residents, offering a blend of suburban living with easy access to the broader Las Vegas area.

Summerlin

Just to the north of Spring Valley, Summerlin is renowned for its upscale amenities, parks, golf courses, and a wide array of shopping and dining opportunities at Downtown Summerlin. It's a popular choice for those seeking an active, well-maintained community with a resort-like feel.

The Lakes

The Southwest Las Vegas Lifestyle

Living in Las Vegas's southwest region, particularly in the Spring Valley area, offers a unique blend of suburban tranquility and city excitement. The neighborhood provides a relaxed atmosphere away from the bustling tourist areas, while still offering convenient access to entertainment, dining, and shopping.

• Suburban Comfort: The area is known for its quiet residential streets, well-maintained parks, and a strong sense of community.
• Dining and Entertainment: Residents can explore a diverse culinary scene with a variety of restaurants, cafes, and food halls. The area is also close to popular entertainment venues, including Downtown Summerlin and the UnCommons.
• Outdoor Recreation: The neighborhood's proximity to scenic natural areas provides opportunities for outdoor activities, from local parks with walking paths to the stunning trails of Red Rock Canyon National Conservation Area.
• Convenient Location: With easy access to major roadways like the I-15 and I-215, as well as being just a short drive from Harry Reid International Airport, the location makes commuting and travel simple.

Nearby Attractions & Activities

Living in the Spring Valley neighborhood of Las Vegas means you're just minutes away from a wide variety of things to do, whether you're looking for shopping, entertainment, or outdoor recreation.

• Shopping and Entertainment:
  • Downtown Summerlin: A premier outdoor shopping center offering a mix of upscale retail, casual and fine dining restaurants, and a movie theater.
  • The Shops at Durango: A new development with a variety of retail stores, services, and dining options, conveniently located right down the street.
  • Wet 'n' Wild Las Vegas: A popular water park with slides, a lazy river, and wave pools, perfect for cooling off during the warmer months.
• Employers & Education:
  • Southern Hills Hospital and Medical Center: A well-regarded hospital offering comprehensive medical services.
  • Spring Valley Hospital Medical Center: Another prominent medical facility providing advanced healthcare services to the community.
  • University of Nevada, Las Vegas (UNLV): A major public research university located just a short drive away.
• Parks and Recreation:
  • Red Rock Canyon National Conservation Area: A world-renowned area for hiking, rock climbing, and scenic drives with stunning views.
  • Desert Breeze Park: A large, multi-use park with sports fields, a dog park, and a community center.
  • Paul Meyer Park: A local park featuring a playground, walking paths, and open green spaces.

Proximity to Major Employers

While Las Vegas itself is a major city with a wide range of employers, living at Level 25 at Durango by Picerne provides a convenient commute to many of the city’s key business and medical centers. The property's location in Spring Valley, near the I-215 and I-15, ensures residents have efficient travel routes.

• Medical and Healthcare:
  • Southern Hills Hospital and Medical Center: Located a short distance from the community, it is a key employer in the healthcare sector.
  • Spring Valley Hospital Medical Center: Another significant medical facility that provides numerous employment opportunities.
• Education:
  • University of Nevada, Las Vegas (UNLV): The university is a major employer in the region, drawing faculty and staff from all over the city.
• Transportation:
  • I-215 and I-15: The property's close proximity to these two major freeways makes it easy for residents to navigate across the Las Vegas Valley to reach various employment hubs.
  • Harry Reid International Airport: Located a short drive away, the airport is another large employer for the area and a convenient travel hub for residents.

Exceptional Community and Apartment Amenities

Level 25 at Durango by Picerne offers a wide range of amenities designed to enhance your living experience, from resort-style community spaces to modern in-home features.

Community Amenities

• Resort-Style Pool and Spa: A seasonally heated pool with a sundeck, private cabanas, and a poolside lounge area with a wet bar.
• Clubhouse: A resident hub with an entertaining kitchen, a coffee bar, a business center, and multiple flat-screen TVs.
• Fitness Center: A 24-hour, state-of-the-art facility featuring fitness-on-demand virtual training, cardio equipment, strength machines, and spin bikes.
• Outdoor Spaces: A pet park with agility equipment, a pet wash spa, bocce ball and bag toss courts, barbeque plazas, and a tranquil meditation garden.
• Conveniences: A gated community with remote-controlled access, electric car charging stations, package lockers, and covered parking and garages.

Apartment Amenities

• Stylish Interiors: Each home is appointed with plank-style flooring, vaulted or nine-foot ceilings, and spacious walk-in closets.
• Gourmet Kitchens: Kitchens are equipped with granite countertops, a designer backsplash, a gas range, and stainless steel Energy Star appliances.
• Modern Conveniences: All homes include a full-size washer and dryer, eco-friendly tankless water heaters, and an audible intrusion alarm system.